Technical Customer Success Manager (Oslo or Copenhagen)
Ardoq
Dato: for 3 uger siden
By: København, Region Hovedstaden
Kontrakttype: Fuld tid
About Us
Ardoq is one of the fastest-growing European SaaS companies backed by some of the most renowned technology investors, including EQT and One Peak. In 2022, we raised $125M in our Series D funding round, and in 2023, was named a Leader in the Gartner Magic Quadrant for Enterprise Architecture Tools for the third year running. Our cloud-native platform provides businesses with the insights they need to plan and execute change across their people, projects, processes, applications, infrastructure, and business capabilities. We empower businesses to steer their digital transformation and strategic change initiatives with clarity and confidence.
At Ardoq, we are committed to building a diverse and inclusive workforce, which has helped make Ardoq the Bold, Caring, and Driven company it is today. We pride ourselves on being an equal opportunity employer.
We have an award-winning platform and a reputation for our dedication to company culture. Ardoqians come from over 30 countries, sharing English as our working language. Headquartered in Oslo, we also have offices in Copenhagen, London, and New York.
Are we a good fit for your next career step? Apply today, get to know us, and find out.
Overview of the role: Technical Customer Success Manager
Reports to: VP of Customer Success
We are committed to our future growth and building a global team. Today we're looking for a Technical Customer Success Manger to join us in our Oslo or Copenhagen office.
You will manage and nurture client relationships, understanding their business needs, and aligning technical solutions to achieve their goals. You will be a trusted advisor, providing technical expertise and ensuring the successful implementation of our Enterprise Architecture solutions.
On a Typical Day, You Will
We are bold, caring, and driven to empower our customers to navigate their change with confidence.
Are we a good fit for the next step in your career? Apply today, get to know us, and find out!
Ardoq is one of the fastest-growing European SaaS companies backed by some of the most renowned technology investors, including EQT and One Peak. In 2022, we raised $125M in our Series D funding round, and in 2023, was named a Leader in the Gartner Magic Quadrant for Enterprise Architecture Tools for the third year running. Our cloud-native platform provides businesses with the insights they need to plan and execute change across their people, projects, processes, applications, infrastructure, and business capabilities. We empower businesses to steer their digital transformation and strategic change initiatives with clarity and confidence.
At Ardoq, we are committed to building a diverse and inclusive workforce, which has helped make Ardoq the Bold, Caring, and Driven company it is today. We pride ourselves on being an equal opportunity employer.
We have an award-winning platform and a reputation for our dedication to company culture. Ardoqians come from over 30 countries, sharing English as our working language. Headquartered in Oslo, we also have offices in Copenhagen, London, and New York.
Are we a good fit for your next career step? Apply today, get to know us, and find out.
Overview of the role: Technical Customer Success Manager
Reports to: VP of Customer Success
We are committed to our future growth and building a global team. Today we're looking for a Technical Customer Success Manger to join us in our Oslo or Copenhagen office.
You will manage and nurture client relationships, understanding their business needs, and aligning technical solutions to achieve their goals. You will be a trusted advisor, providing technical expertise and ensuring the successful implementation of our Enterprise Architecture solutions.
On a Typical Day, You Will
- Drive Ardoq platform adoption and value realization
- Diagnose and resolve technical issues, providing effective solutions to ensure client satisfaction
- Promote healthy usage metrics and create stickiness by understanding where our customers could benefit from additional services or solutions
- Manage a diverse book of customers at scale
- Work collaboratively with a team of commercial and services professionals to deliver a best in class experience to our customers
- Protect against churn at all costs by monitoring and mitigating for account risk as early as possible
- Produce positive customer success stories to share best practices with peers and attract new business.
- 2+ years of experience working in a customer-facing role with strong technical troubleshooting skills ideally within the SaaS space
- Proficiency in English AND Danish or Norwegian
- Data-driven approach to client management
- Comfortable navigating deeply technical conversations, while also explaining these complex concepts to non-technical stakeholders.
- Ability to think about what our customers are trying to achieve vs feature-functionality, and using those skills to uplevel conversations
- Comfortable working in a dynamic scale-up environment and being an active contributor to the long term success of the team and the company
- Be a part of one of the fastest-growing B2B SaaS companies from the Nordics
- Peak Performance Driven Flexibility – Embracing hybrid and flexible work wherever possible to empower high-impact results
- Five weeks (25 working days) of vacation and additional support for parental leave
- Retirement and insurance benefits program include Travel, Health, Disability, and Life insurance to secure your future
- Centrally located office set up for all Ardoqians to succeed
- Employee stock option program
- Personal learning budget for professional growth after six months of employment
We are bold, caring, and driven to empower our customers to navigate their change with confidence.
Are we a good fit for the next step in your career? Apply today, get to know us, and find out!
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