Customer Service Team Leader | Temporary Position

THE OPPORTUNITY

Are you a natural leader with a passion for customer service and team development? Do you thrive in a fast-paced environment where you can make a real impact? If so, we want you on our team!

We’re looking for a Customer Service Team Leader to strengthen our leadership team. In this role, you’ll be the key support for a team of 10 agents—guiding, motivating, and helping them meet and exceed expectations. You’ll oversee daily operations, drive sales, manage workload distribution, and ensure we consistently deliver exceptional customer service.

We’re seeking someone with experience from a customer service environment in a Danish context—someone familiar with local practices, regulations, and operational standards that influence everyday work.

This is a temporary position for 12 months, covering maternity leave.

What You Will Do

• Lead and support agents through coaching, one-on-one talks, performance reviews, and quality checks.
• Oversee daily workflows, manage backlogs, and delegate tasks effectively.
• Drive KPIs to ensure we meet company objectives.
• Facilitate team meetings that inspire collaboration and improvement.
• Take action on employee feedback to enhance engagement and satisfaction.
• Play a key role in recruitment, onboarding, handling absence and development.
• Lead by example and be a role model for delivering unrivaled Customer Service.
  
  
  

Next to your leader role there are also opportunities to be part of and/or drive impactful projects that support the development of the Customer Service Department and Boozt growth.

YOUR PROFILE

• Previous experience from a Team Leader role in a Customer Service department
• Used to work in a Danish Context, your are familiar with local practices, regulations, and operational standards that influence everyday work.
• A university/college degree within relevant areas is a plus.
• Fluent in English, both written and spoken.
  
  
  

We’re looking for a customer-focused leader who leads by example with a solution-oriented and hands-on approach. You thrive in a fast-paced environment, while being collaborative, adaptable, and driven to create a positive team culture.

Please note that this is a 12-month temporary position, preferable with a start date from July.

We’re reviewing applications on an ongoing basis, so don’t wait—apply now!

Note, that only applications in English will be considered. The first step in the recruitment process includes two mandatory assessments PI behavioral & cognitive.

We look forward to receiving your application!

BOOZT PERKS

• Great personal and internal career development
• A culture that incorporates our values of trust, freedom, and responsibility
• Flexible work environment
• Driven and passionate international colleagues
• A generous employee discount
• Wellness allowance and sports activities, HQ onsite masseuse and medical doctor
  
  
  

A LITTLE BIT ABOUT US

We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com.

Our Boozt family consists of +1100 employees from more than 60+ nationalities; our diverse teams help us build an innovative and vibrant workplace.

You can find our offices in Malmö, Sweden, Boozt Innovation Lab in the heart of Copenhagen, a data science team in Aarhus, Denmark, our two tech offices in Vilnius, Lithuania, and in Poznan, Poland, and our fully automated warehouse in Ängelholm (one of the world's biggest AutoStores). From 2026 we will move our HQ to Krystallen at Kalvebod Brygge, Copenhagen. From then the position will be out of our new HQ Krystallen.

We are an equal-opportunity employer that embraces diversity and inclusiveness.

­­­­­­­­­­­­­­­­­­Would you like to join us on our exciting journey?