Student Technical Supporter

About Us:

iMotions A/S is a cutting-edge software company at the forefront of biometric technology innovation. Our state-of-the-art solutions utilize biometric sensors to provide secure and seamless authentication experiences for a wide range of applications. As a company committed to excellence and innovation, we're dedicated to shaping the future of biometric technology.

Job Description:

We are seeking a dynamic and motivated student worker to join our team as a Technical Support & Product Specialist. In this role, you will have the opportunity to work alongside industry experts and gain hands-on experience in supporting our innovative biometric solutions while providing exceptional service to our clients.

Responsibilities:

• Provide technical support to clients via email, phone, and in-person meetings, assisting with troubleshooting, issue resolution, and product inquiries.
• Collaborate with our engineering team to escalate and resolve complex technical issues efficiently.
• Assist in the testing and validation of new software releases and updates.
• Conduct product demonstrations and training sessions for clients to showcase the features and capabilities of our biometric solutions.
• Gather customer feedback and insights to inform product improvements and enhancements.
• Contribute to the creation of technical documentation, including user guides and troubleshooting resources.
• Take on responsibility in Asset management

Requirements:

• Currently enrolled in a higher academic education, could be Cand. IT, or a related field.
• Strong technical aptitude and an interest in biometric technology and software development.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Proactive problem-solving skills and the ability to work independently as well as part of a team.
• Fluency in English; proficiency in Danish is a plus.

Preferred Qualifications:

• Experience with software testing methodologies and tools.
• Familiarity with biometric sensors and related technologies.
• Previous experience in technical support or customer service roles is advantageous.
• Knowledge of Zendesk and Salesforce is a plus

Benefits:

• Flexible work hours to accommodate your academic schedule.
• Hands-on experience with cutting-edge biometric technology in a dynamic and innovative work environment.
• Opportunity for growth and development within the company.

Deadline for Applications:

We are accepting applications on a rolling basis until the position is filled.

Equal Opportunity Employer:

iMotions is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or religion.