Technical Support Consultant

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.

With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.

We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.

Find out more at RIB Careers.

Job Title: Technical Support Consultant

Location: Copenhagen, Denmark

Employment Type: full-time (Office based)

The job

We are looking for an energetic and positive person who takes pride in assisting customers and solving challenging problems our customers come across. As part of our support team, you will provide daily support to RIB Software's customers and colleagues.

Key Responsibilities

• Provide daily support to RIB Software's customers and colleagues via phone, chat, and email.
• Assist users with varying levels of experience with our software, meeting them at their level and focusing on their specific needs.
• Maintain a high level of service and continuously measure performance to ensure standards are upheld.
• Handle smaller administrative tasks independently, taking responsibility and seeing tasks through to completion.
• Collaborate cross-functionally with departments such as Sales, Product Management, R&D, Marketing, and Finance.
  
  

Essential Requirements

• Experience with customer contact over the phone, email, and chat.
• Excellent communication skills, both oral and written, in Danish and English.
• Experience in IT and software support.
• Strong questioning techniques and problem identification skills.
• Energetic, positive, and full of initiative.
• Teamwork-oriented and actively seek collaboration with colleagues.
• Structured and solution-oriented approach.
• Experience working with Salesforce.
  
  

Desired Skills

• Experience from the construction industry.
• Ability to thrive in a team environment and actively seek teamwork.
• Motivated by our values and vision, driving the digital transformation of our customers for a more digital, efficient, and sustainable engineering and construction industry.
  
  

RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join RIB to create the transformative technology that enables our customers to build a better world.