Customer Support Engineer

Introduction

We are looking for a technical support specialist and a administrative profile for our Global Marine service organization who can ensure technical clarification of spare parts inquiries , obtain and maintain data in our EPR system. In our Global Parts center, we supply spare parts for all types of refrigeration and HVAC systems, as well as fire-fighting equipment, both for our own and other brands.

Profile 1 – A Strong Technical Profile

The daily tasks will include:

• Technical support for incoming spare part inquiries mainly within cooling and fire extinguishing systems for the marine and offshore segment.
• Contact to our internal and external suppliers for technical clarification
• Obtaining prices and lead time for items.
• Creation of new items in the ERP system as well as price updates
• Communication and collaboration with team,customers and stakeholders in an efficient and clear way
• Active participation in quality assurance and knowledge sharing
  
  

Who We Are Looking For

• Technical background with strong technical insight either as a refrigeration technician or marine and technology engineer.
• It is an advantage if the person has hands-on experience with cooling units and fire extinguishing systems from the marine & offshore industry
• It is an advantage if the person has experience with a project management tool and have worked with an order system
• Experience with the MS office package and navigation in IT systems
• Fluent in English both orally and in writing
  
  

As a Person

• Cooperative and a team player
• Skilled communicator with great interface internally as well as externally
• The person is able to have a good overview and value quality highly, even when things are going really fast
• Ability to prioritize tasks