Customer Service Engineer for Complex MR Scanners – Denmark (Jutland)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer within our Customer Services team.

This position reports to the Head of Customer Service Diagnostic Imaging & Advanced Therapy, West DK.

Role location primarily within Jutland; however, travel throughout Denmark may be required on occasion.

Regional office is based in Aarhus.

As a Customer Service Engineer, you will act as a technical expert for our portfolio of MR scanners. Your role will involve servicing and maintaining complex MR scanners, making your experience and passion for hands-on work essential for your success in this position.

We offer an exciting and varied job where you will have the opportunity to work in hospitals nationwide within Denmark and become part of both a local team and an international organization.

Your tasks and responsibilities:

• Servicing and maintaining complex MR scanners, with the potential to expand to other modality areas in the future.
• Ensuring that service tasks are followed through to completion and that any outstanding issues are always addressed.
• Building and maintaining trust with customers by providing accurate and honest information about service and repairs.
• Contributing to our success through an open and adaptable approach to responsibilities, where flexibility is key.
• Maintaining strong relationships and developing long-term customer partnerships by collaborating closely with our account managers to ensure customer satisfaction and retain them as our valued customers.
• Providing technical expertise to the sales team when needed.
  
  

Your expertise:

• A higher education background in electronics, mechanics, and/or network engineering is an advantage.
• Proven experience and technical experience with service and maintenance of MR systems or other complex systems is an advantage.
• Strong communication skills and ability to resolve technical solutions directly with customer.
• Fluency in Danish, both written and spoken essential. Proficiency in English, both written and spoken is also required.
• Adept at building and maintaining relationships.
• Organized and capable of managing multiple tasks simultaneously.
• A team player who excels at networking and collaboration within a large organization.
• Willing to take responsibility, including for your own learning, and unafraid to ask questions.
  
  

Technical skills desirable but not essential:

• Experience with servicing of electronic systems and components.
• Knowledge of mechanical systems and their maintenance.
• Understanding of network technology and the ability to troubleshoot network issues i.eg. DICOM).
• Practical experience with tools and equipment for repair and maintenance, including remote service and IT tools.
• Ability to read and understand technical manuals and documentation.
• Experience with working with diagnostic tools and software for complex systems.
  
  

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs & careers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities

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